If you use the phone to build relationships or gain more business, we’ve designed our products and services to help you to be more successful. The list below tells you about each one. If you need help with anything that you feel is not covered, please contact us on info@outshinegroup.co.uk or speak to us on Freephone 0800 849 8005 and we’ll be happy to discuss your particular needs.
Programmes To Develop Telephone Techniques that create Results
You can access our services via:
One to one coaching
From experience we know that no two training projects are the same and believe firmly that a flexible approach to meeting individual needs is vital to success. Therefore we give clients the option of one to one coaching to give them control over their learning process, to clarify their goals and develop a framework to get even better results over the phone.
In company training
Designed to meet the needs of your team onsite. Every one of our programmes can be delivered on-site or off-site for you.
Open Courses
Our open courses are available to any company and are available a few times a year. Please take a look at EVENTS to find out our up and coming dates.
For a full programme outline please click on the course title.
Focus on being proactive instead of reactive.
Making More Qualified Appointments by Phone
How to generate qualified appointments consistently.
How to collect money by phone without alienating customers.
Creating Opportunities by Telephone (Welfare to work specific)
Learn effective techniques to enable you to identify further job opportunities for your customers.
How to create a great first impression consistently with all your customers when they ring in.
Telephone Prospecting for Growth
30 day Programme
Learn how to get better results when cold calling. Increase your conversion rates within 30 days.
Testimonials
Here are some of the reasons our customers come back to us time and again
“I am writing today, to inform you of the tremendous amount of positive feedback we have received over the years from the many contracts we have engaged your services for. We consistently receive repeat business calls following on from training and consultancy projects you have personally been involved with” D Taylor
“It was the most knowledge they have ever taken away from a training course of this kind. We would happily recommend you to any other company/organisation” A Holt
“Audrey provided a very consultative approach to several training projects for my clients. She worked in partnership with the stakeholders demonstrating areas of additional support and fantastic return on investment. All this as well as delivering top notch face to face training.” S Stilgoe
“Audrey is dynamic, full of energy and her passion for people improvement is evident as soon as she walks through the door. A truly smart woman who rolls up her sleeves and gets down to the job in hand. Managing the toughest of delegates audiences – to the tightest of budget holders – Audrey is a shining star of our industry sector.”( Major Training Company)
Visit Audrey on LinkedIn here to find out what more of our customers say.
